AirAsia Pocket Hands On: an e-wallet specially designed for the brand’s super application

AirAsia may have made a name for itself as an airline, but of course the company has already moved beyond its original aviation roots. Among the non-aeronautical fields in which he has recently tried his hand is fintech.

But if you think it’s BigPay again…no, it’s not. Instead, I would like to tell you about a new fintech service that AirAsia has just launched for its Super App called AirAsia Pocket.

My eyes were more fixed on the unlimited subscription service at that time.

The name was actually mentioned by the company when it launched Capital A in late January 2022. However, at that time, honestly, I didn’t give it much thought as I assumed it was just another name for BigPay integration with AirAsia Super App.

Later in April, Capital A’s 2021 annual report [pdf] mentioned Pocket again when noting plans to launch it in the first half of 2022. It was only now that I learned that Pocket had nothing to do with BigPay, as I noticed the alert from activation in AirAsia Super App yesterday.

AirAsia pocket
Pocket activation notification on AirAsia Super App home screen.

According to the FAQ document on the AirAsia website, Pocket is powered by Fass Payment Solutions, better known by its brand name, Fasspay. I think Fasspay is also the reason why AirAsia Super App is able to provide the e-wallet functionality even though there are no other subsidiaries of Capital A in the list of non-bank e-money issuers of Bank Negara outside of BigPay.

After all, one of Fasspay’s flagship products is its white label e-wallet solution which generally allows any business to create its own e-wallet service. Additionally, AirAsia Pocket and BigPay have separate quick tabs on the AirAsia Super app home screen.

AirAsia pocket
A clear indication that Pocket is not BigPay.

As for the user experience of AirAsia Pocket, it is generally similar to most e-wallets as it still uses QR codes as the payment interface. However, one still needs to register for the service as it is not enabled by AirAsia Super App by default.

You should be able to see the activation alert we mentioned earlier in your app. Alternatively, just tap the wallet icon on the top right of the app and you’ll be asked for your mobile number on the next screen.

AirAsia pocket
Pocket activation process.

Once you submit your number, a one-time password (OTP) will be sent to your phone. Once the OTP is verified, you will then be asked to submit your personal information such as your full name, email address, nationality, MyKad/passport number and date of birth.

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You will then be asked to set up a 6-digit PIN code before the activation process is complete. Users will be prompted to enter this code to authenticate their payment.

According to its FAQ document, Pocket can currently be redeemed for products and services on the Super App itself and on AirAsia’s website, as well as at select Santan branches. Since there is a Santan branch near our headquarters, I decided to try Pocket to pay for my lunch.

AirAsia pocket
No option for AirAsia Pocket or any given e-wallet, although it looks like this kiosk might be able to support QR-based e-wallets as there is a scanner on the bottom of the machine.

Although the Santan Mid Valley Megamall self-checkout kiosk does not support Pocket direct payment or any given e-wallet at this time, I can still use Pocket for payment there as indicated by the QR code tag at nearby cash counter. I was told that I just had to choose cash as my payment option at the ordering kiosk in which I then received a receipt which I have to give to the staff at the cash payment counter to make my payment.

At the counter, I was then asked to scan the QR code inside the Pocket sign and I duly did so using the Pay option contained in Pocket’s quick tab on the screen. Super App home. The app’s QR scanner then animated and within seconds another screen appeared which showed the balance in my Pocket’s wallet as well as the intended recipient of the payment.

The payment journey with Pocket.

So I entered the price of my meal as shown on the order kiosk receipt, pressed the “Pay” button, entered my PIN to authorize the transaction, and I was done. . I then showed the successful payment screen to the counter staff who then entered the transaction details into the POS register and issued me the final receipt.

As stated earlier, my experience using Pocket to pay for my meal at Santan Mid Valley Megamall shouldn’t seem anything out of the ordinary to anyone familiar with e-wallets. Being an AirAsia service, Pocket transactions are also eligible for AirAsia points according to its website, but as of this writing, I still haven’t received any for my Santan transaction.

Pocket displays all of its transactions right on the home screen.

In terms of usability, Pocket looks ready for prime time, but note that the e-wallet service is still missing a few things. For example, you can only top up Pocket’s wallet using FPX online banking as there is no option to directly link your credit or debit card to it.

Pocket also has a wallet size of up to RM4,999 although the Lite account holder is limited to only RM500 and is unable to transfer or receive funds from another Pocket user. In order to unlock the larger wallet size and peer-to-peer transaction, users must upgrade their Pocket account to the Pro level by submitting a photo of their MyKad or passport via the e-KYC process of the account. ‘application.

[L – R]: Pocket’s top-up section and notice that reminds users of the benefits available through the Pro tier.

As for the bigger picture, it’s rather interesting to see that AirAsia decided to have a separate e-wallet system specifically for the AirAsia Super App instead of letting their own fintech team, BigPay, handle it. . Plus, it’s basically a third-party system, which certainly made me curious about the big plan AirAsia has for Pocket.

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