Bachelorette party £2,000 out of pocket after events company collapse

A bachelorette party has lost more than £2,000 – after becoming the latest victim of a collapsed events company. Carly Goodlad and nine of her family and closest friends had booked with Stoke-based Stag and Hen City for her bachelorette party ahead of her wedding in August.

The party of 10 paid £209 each for a two-night stay at a London hotel, which included afternoon tea and entry to the nightclub. The hen had already been canceled twice due to Covid and should have taken place earlier this month.

They had paid the remaining balance a week before the hen party, but were stunned when they discovered the business was facing insolvency and their booking had been cancelled. Since then, they say they have been unable to contact the company for a refund.

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Carly is the third person to speak to StokeonTrentLive about her issues with the company. We previously reported on a bachelor party who was left £3.4k out of pocket after booking with Stag and Hen City.

The 35-year-old said: “We had a nightmare with them. They were still taking payments for up to a week before deciding they weren’t going to.

“We never received an email to say it was cancelled, they just shut down their Facebook completely. We tried several times to call them but no one answered the phone.

“We asked them for details to be able to book trains and things like that because we didn’t know which station we had to get off at or where the hotel was. They kept saying they were sorting inventory and stop contacting them.

“We went back to booking on the website to try to find a phone number but it had disappeared. There was a note saying they were filing for insolvency.

“I was angry, upset, furious and disappointed. We were all really excited about it and had bought outfits and were planning on going.

“All the money has been paid. They said all payments had to be made by early April or we would lose our booking.

Carly Goodlad with her future husband Peter King

Carly – who works as a passenger assistant for children with special needs – says it has caused her stress. She warned others against the company.

She added: ‘I had used them in the past when I booked for a friend of mine’s hen. They were good back then.

“They had very good reviews to start with. Over the past year, their reviews have gone really bad. We regret booking with them and wish we hadn’t.

“It’s become a very stressful time because I feel like I’ve let down all my friends who paid all this money to be part of my bachelorette party. It’s a lot of pressure and of upheaval.

“Everyone tries to go through their bank to see if they can get their money back. Lots of banks said they have to be claimed within a certain time. Their customer service is horrible and non-existent. This is not a very good customer service.

A spokesperson for Stag and Hen City said: ‘It is with deep regret that we must accept that Stag and Hen City Ltd has gone into bankruptcy and ceased trading.

“Every effort has been made to maintain the viability of the business and honor all customer bookings, but the extremely difficult economic environment presented by the Covid pandemic, followed so quickly by the energy crisis, meant that the company was faced with multiple customer cancellations, rising costs and tight bank loan facilities. Insolvency was not an option we wanted, but a necessity imposed on the company.

“We fully understand the frustration that many of our customers and creditors may feel as a result. We will contact all customers who have package bookings with the company and work with the company’s insurers to see what costs, if any, can be recovered in relation to booking cancellations.

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