Carousel Buses cancellations leave teenager out of pocket

A 16-year-old pupil from Chesham Grammar School has slammed Carousel Buses after an unshown bus left him stranded after school.

The teenager has traveled on the number one bus service from his home in Hemel Hempstead to Chesham Grammar School for the past five years, and has compiled a list of disturbing incidents over the years.

These alleged incidents include bus drivers getting into fights, drivers allegedly overcharging customers and yelling at them, and the bus dropping off the student at the wrong stops when the buses were going the wrong way.

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In the most serious examples, the student was left on the side of the A416, which has sections with a 60mph speed limit, a bus hit a tree and a bus allegedly dragged an Audi onto Bovingdon High Street before the driver kicked the student and his peers. get off the bus to go home on their own.

The bus regularly misses the Chesham Grammar School bus stop, he claimed.

He said: ‘Our message is that everyone on the other buses gets home on time and especially with many of us in exam time when the bus company itself chooses to operate such a route. and take advantage of us she can’t just leave us stranded every week fail to compensate or apologize for her dismal service then lie to us he will improve his service which he still hasn’t managed to do.”

On Wednesday May 6, the bus missed the Chesham Grammar School stop and had to drop off pupils in Chesham town centre.

He said: “The bus company never apologizes or explains this.”

On the same Wednesday evening, the student was forced to pay £15 – more than 12 times his bus fare – for a taxi to get home safely after the bus failed to return, he said declared.

“Some people went into town because another bus arrives at 5:30 p.m. but that was also canceled again!”

In messages between the company and the student, the carousel’s operations manager said the driver “failed to serve the CGS stop due to misreading his duty roster and we have solved this problem internally”.

He contacted the bus company every year “but the quality of service seems to have deteriorated – I remember in 2017 such incidents were still happening but the bus seemed more reliable”.

While he was offered a £2 voucher as a ‘goodwill gesture’ for the most recent incident, he wants the company to apologise, commit to improvements or simply acknowledge the problems.

Phil Southall, Managing Director of Carousel Buses, said: “We always seek to respond to customer feedback in a timely manner and encourage people to contact us as soon as possible to allow us to investigate and respond.

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“Carousel Buses provide an excellent service in general, but we are experiencing staff shortages, as are many bus operators in the UK as we emerge from the pandemic.

“This has caused a small number of trips to be delayed or canceled recently and we are sorry for the inconvenience.

“Rest assured that we are working hard to attract new employees to bus driving through initiatives such as new start-up bonuses, increased pay rates and modern work models.

The student complained to the traffic commissioner, who does not have the power to investigate, but who suggested forwarding his complaints to the DVSA.

In April, the number one bus service on the High Wycombe-Chesham-High Wycombe route was canceled 45 times for ‘operational reasons’.

On April 27 alone, six buses from High Wycombe to Chesham and six from Chesham to Wycombe were cancelled.

Please email [email protected] if you have been affected by bus cancellations in Bucks.

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