How to contact customer service

Pocket galaxy EDENS ZERO East KONAMIis the last action role play. Based on Hiro Mashimais a fairly popular anime series, EDENS ZEROthe game allows players to recreate dazzling battles from the series, using the special abilities of the Ether equipment. A fully voiced central storyline with characters from the original anime in their cute-yet-cool outfits and easy-to-learn analog controls are the takeaways from this rich experience. In the early days, the game went through 100K downloads, as anime fans around the world have immersed themselves in this adventure to compete against players around the world in this arena and climb the ranks. The need to contact EDENS ZERO Pocket Galaxy customer support team has also increased significantly as a result.

Although the game has managed to deliver all the key elements one expects from the genre, there are still a lot of issues that need to be addressed by the developers. Some fans are facing obstacles in the form of in-game bugs, data transfer issues, and other gameplay-related issues. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here is our step-by-step guide for contacting EDENS ZERO Pocket Galaxy Player/Customer Support Team.

How to Contact EDENS ZERO Pocket Galaxy Customer Support

The support team has already answered many frequently asked questions on the game’s official website. In case anyone can’t satisfy themselves, EDENS ZERO Pocket Galaxy customer service is available anytime to answer questions. players.

There are 3 ways to contact EDENS ZERO Pocket Galaxy customer support team. Players can either contact from the in-game menu options, through the official website, or contact the developers directly.

How to contact through the in-game customer service option

Players must launch the game on their device. Once the game menu screen loads, they should follow the steps below:

  • Tap the three line bar present in the upper right corner of the screen, to access the main menu options.
  • Players choose the Help Options from the drop-down menu that appears by tapping on it. This would take them to the in-game help menu. Players can read answers to frequently asked questions or fill out the request form from here.
  • They will find that the developers have already answered some of the frequently asked questions on the game’s official website. Most likely, players will find their exact problem there. To read them, they must press the FAQ Option from the Help menu. This would redirect them to the FAQ section of the game’s official website.
  • If the problem is not solved or if it is something different, players must fill out the in-game request form. To do this, they must press the Option Contact us, present just below the FAQ. This would take them to the Contact page. They need to scroll down and press the Application inquiries option.
Picture via Konami
  • Next, they should tap the checkbox to accept their privacy policies and to activate the Next button. Once the Next button is activated, players must press it to finally access the request form.
  • They would be asked to enter the following information:
  • In-game username.
  • User ID.
  • Email ID.
  • Category of the problem (players choose the relevant one from the list. It can be related to gameplay, in-game bugs or another problem).
  • A detailed description of the problem in a maximum number of 600 letters.
ask for information
Picture via Konami

After the submission of the request form is complete, the developer team can either respond to them, at the email address provided by the players, or resolve their issue via an in-game announcement, if the issue is reported by a large number of users.

How to Contact via EDENS ZERO Pocket Galaxy Official Site

Players can directly access EDENS ZERO Pocket Galaxy official help website and access customer service option from there. This could be another alternative, in case players are having connection issues and cannot access the in-game support option.

  • Visit the following link. This would redirect them to the official website of the EDENS ZERO Pocket Galaxy website.
  • First, choose the language to continue. Once the webpage reloads, players should scroll down to the bottom and tap Contact Us.
EDENS ZERO Pocket Galaxy Customer Service
Picture via Konami
  • This would bring them to support page. To read answers to frequently asked questions, choose EDENS ZERO Pocket Galaxy from the FAQ section of this page.
  • To complete the application form, go below link. Under the very first question titled “About Email Inquiries”, players should choose “Inquiries about home video games, mobile devices, and other products” by tapping the link. This would take them to the application form. The following details will be requested from players:
    • Email-address.
    • Product Name.
    • Platform on which the game is played.
    • type of request (Choose the category of the request from the drop-down list).
    • A detailed description of the problem.
    • Attach relevant screenshots of the issue so they can help players better.
EDENS ZERO Pocket Galaxy Customer Service
Picture via Konami

Once players are done filling in the details, they should tap the checkbox to agree to their Personal Protection Policy and tap Confirmation to submit the form.

How to contact the developer team directly

Another approach could be to contact the developers directly. Players can email the team directly at @FAQ.konami.com and report their problems. They need to make sure they update the email settings so they can receive emails from that domain. Players can even get in touch with the team through their social media credentials. @EDENSZERO_PJ is the Twitter support of EDENS ZERO Pocket Galaxy to answer players’ queries. Players should then follow up on their Discord server, where tons of passionate fans are there to help users with their individual queries.

Still, are you having trouble contacting EDENS ZERO Pocket Galaxy support team? Head straight to our comment section and get your questions answered. Good game !

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